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Managing websites, dysfunctional organizations, measure impact, task identification webinar, customer-centric index, twitter, Neo Insight Newsletter July 2009

our good friend Laura Wesley noted that the poor quality of many Canadian websites (she cites “…outdated, poorly formatted content”) does not result from lack of people with good intentions. “Even well-intended public servants are churning out terrible websites”, she says. In our experience also, there are many hard-working, committed public servants doing the best they can to deliver excellent service via the web, and to have a real impact on the economy, health, and environment of Canada.

…read original article here.

Posted in Technology.

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